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Frequently Asked questions

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What should I do if my candle starts tunneling?

Your candle shouldn't start tunneling, however if you have not been able to burn your candle for long enough for the entire top to melt equally across this can happen. The next time you burn the candle make sure you give it 4 hours before you blow the candle out. This will give the candle enough time to melt the wax all the way across and will reset your candle to an even level. 
What type of wax is used for Carlys Candle company products? 

We use only Soy wax for all of our wax based products, this is derived from SoyBeans, it contains nothing artificial, no additives and is non-toxic.
What are the differences in candle sizes?

20 CL - 30 HOURS 
30 CL - 50 HOURS 
Do wax melts evaporate?

Wax melts do not evaporate, they will melt down when heated and when cooled solidify, each wax melt should last around 12 - 15 hours. 

Are wax melts safe to use around babies and pets?

All of our products are safe to use around babies and pets, our wax, diffuser base and fragrance oils are all toxin free.
Can wax melts cause a headache?

Some wax melts on the market can give you a headache, however ours should not, the fragrance oils and wax used are all toxin free and therefore do not emit any harmful chemicals which could cause this to happen. Some of our fragrances are strong, and the scent should easily fill a room, if you find you are having some sensitivities to the stronger scents, please let me know. 
What are wood wick candles?

They are what they say on the jar, the wick is made from wood, many traditional candles are made with a cotton wick but we use sustainably sourced wood. This gives you a much cleaner burn, and combined with soy wax it gives the candle a much slower burn meaning more flame for your pounds. 
What are wax melts?
Wax melts are a home fragrance alternative to candles, ours are scented flowers which you pop into a burner, either an electric burner which heats up the melt using a lightbulb or a classic ceramic burner which you need to use a tealight for.

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